Frequently asked questions (FAQs)
About GapCross
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GapCross is a cloud-based workflow platform that helps organizations standardize audits, inspections, assessments, procedures, and other business processes. It guides users through each step, collects evidence and data, tracks corrective actions, and creates secure, permanent records to improve consistency, accountability, and compliance.
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Many organizations rely on paper forms, spreadsheets, or inconsistent processes that make it difficult to ensure work is performed correctly and documented completely. GapCross replaces these manual methods with guided digital workflows that help teams follow standardized procedures, collect evidence, identify issues, track corrective actions, and generate professional reports—all while maintaining a reliable record of the work performed.
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GapCross is used by individuals and organizations that need to track consistent, repeatable processes and create documented records of work. Typical users include quality managers, auditors, inspectors, compliance teams, consultants, manufacturers, financial institutions, regulated industries, and organizations that perform internal or third-party assessments.
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No. GapCross is a flexible, customizable, and scalable product that supports much more than audits. It can be used for inspections, assessments, operational procedures, compliance activities, data collection, training, decision-tree workflows, and other structured business processes that benefit from consistent execution and documented results.
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GapCross can manage virtually any structured workflow that requires users to follow defined steps, collect information, or document results. Common examples include internal and external audits, inspections, quality assessments, standard operating procedures (SOPs), safety checklists, regulatory compliance activities, equipment inspections, onboarding processes, training verification, data collection, and corrective action (CAPA) workflows.
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Yes. GapCross replaces paper forms, spreadsheets, and disconnected documents with guided digital workflows that standardize how work is performed. Teams can collect data, attach evidence, assign corrective actions, collaborate, and generate reports—all while maintaining a secure, searchable, and permanent record.
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Yes. Existing paper forms, Word documents, Excel spreadsheets, PDFs, and other documented procedures can be converted into reusable GapCross workflows. This allows your team to follow consistent processes while collecting data, attaching evidence, tracking corrective actions, and generating professional reports.
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Yes. GapCross has a visual workflow authoring system that lets you create and customize workflows without software development. You can define sections, questions, instructions, scoring, conditional logic, references, and other features to match your organization's processes. You can also start with professionally-developed workflow templates and customize them to meet your needs.
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Yes. GapCross supports CAPA by helping organizations identify nonconformances during audits, inspections, and assessments, then manage the corrective action process through to completion. Users can document findings, attach evidence, assign corrective action tasks, collect responses, verify resolution, and maintain a secure, permanent record of the entire process. By managing findings and corrective actions within the same workflow, GapCross improves traceability, accountability, and regulatory compliance.
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Yes. Users can capture photos directly in GapCross or attach existing photos, documents, spreadsheets, diagrams, and other files as supporting evidence during a workflow. Attachments can document observations, demonstrate corrective actions, or provide additional information, creating a complete and traceable record of the work performed.
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Yes. GapCross is designed for collaboration. Team members can work together on audits, inspections, and other workflows by sharing findings, assigning tasks, reviewing responses, providing evidence, and verifying corrective actions. Organizations can also invite external participants, such as clients or auditees, to contribute where appropriate while maintaining controlled access.
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Yes. GapCross automatically generates professional reports from the information collected during a workflow. Reports can include findings, observations, attachments, flags, scoring, corrective actions, signatures, and other relevant information, helping reduce administrative effort while maintaining accurate and consistent documentation.
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Yes. GapCross workflows can include conditional logic, scoring, visibility rules, references, flags, and other advanced features that adapt to user responses. This helps simplify complex processes, guide users through the appropriate steps, and produce more consistent and meaningful results.
Features & Capabilities
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No. GapCross is designed for business users, not software developers. You can create and customize workflows using a visual authoring interface, making it easy to digitize audits, inspections, procedures, and other business processes without writing code.
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Setup depends on the complexity of your workflows. Many organizations begin with a single checklist or procedure and expand over time. Existing documents and processes can often be converted into GapCross workflows, helping you get started quickly. Our team is also available to assist with implementation and workflow development.
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Yes. GapCross is designed to adapt to your organization's existing processes rather than requiring you to change how you work. Whether you're managing audits, inspections, procedures, or compliance activities, workflows can be customized to reflect your requirements, terminology, and documentation.
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Yes. In addition to providing professionally developed workflow templates, the GapCross team can help transform your existing procedures, policies, checklists, and forms into digital workflows tailored to your organization's needs.
Adoption
Security & Administration
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Yes. Protecting customer data is a core priority for GapCross. The platform uses industry-standard security practices, including encryption of data both in transit and at rest, role-based access controls, secure development practices, monitoring, and cloud provider security services. Access to your organization's data is restricted based on user roles and permissions, helping ensure only authorized users can access the information they need.
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GapCross securely stores customer data within the Google Cloud Platform. Data is encrypted both at rest and in transit, and each organization's information is logically isolated and protected using role-based access controls to help ensure only authorized users can access it.
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Yes. Completed workflows can be permanently recorded and locked to preserve findings, responses, evidence, approvals, and reports as part of a secure audit trail. This helps organizations maintain reliable records for compliance, quality management, and future reference.
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GapCross uses role-based permissions to control access to teams, workflows, and administrative functions. Organization administrators and team managers can assign predefined permission levels based on each user's responsibilities, helping ensure users have access only to the information and features they need.
Getting Started
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Yes. We offer a 14-day free trial so you can explore GapCross and see how it fits your organization's workflows. If you'd like a guided introduction, we're also happy to schedule a personalized demonstration.
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Absolutely. Many organizations begin with a single department, process, or audit program before expanding across additional teams or locations. GapCross is designed to scale with your organization, allowing you to grow at your own pace.
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GapCross offers flexible licensing options for organizations of different sizes and needs. Visit our Pricing page to explore available plans. If you have more complex requirements or would like help choosing the right option, we'd be happy to discuss your needs.
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Scheduling a demo is easy. Simply request a demo via our Contact Us form on our website or contact us directly at (800) 410-0476. We'll learn about your organization's goals, demonstrate the features most relevant to your workflows, and answer any questions you have about implementing GapCross.